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WORK ETTIQUET
STAFF TRAINING AND DEVELOPMENT
18TH MAY 2012

The ring is often the first point of contact a client or client will have with a attach to so it is very important that you make a redeeming(prenominal) impression when youre answering the phone. Obviously in specialised telephone-related jobs such as sales, customer helper and marketing, youre overtaking to need to adopt different styles and techniques in severalize to be successful, such as being able to handle herculean complaint calls or being persuasive enough to advertize people to buy a product or service from your high society but in general terms, even if you unaccompanied answer the phone as a routine theme of course as part of your overall duties, there be guidelines and etiquette to be followed.
Be Prompt Whenever Possible
Unless you are working in a work call centre or on a switchboard, be as prompt as doable in answering the phone. Potential clients and many customers lead reside lives and if you let the phone ring too long forrader answering, they might have already hung up and taken their backup elsewhere.
Greetings and Mood
Firstly, we all have off days when we feel the demesne is against us or were simply too busy or do not feel in the sense of humor for work or we might even feel a little under the weather.



Whilst all these things can happen to us from time to time, the last thing a telephoner necessarily to hear on the other end of the phone is a sullen voice which gives off the impression that you cant be bothered talking. So, its important to be well-being and positive when answering the phone. Smiling before you pick up the phone often helps in this regard. Always greet the caller according to the time of day and identify yourself with either a first cry or first name and surname, unless your company has a strict no name policy, and the company name followed by establishing the reason for the call. An example might be, Good morning, chapiter Tyres, Paul speaking. How can I help you?
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