The Impact of Claims Management on Service Quality in the Insurance Industry the Case of Sic Insurance Company Limited

UNIVERSITY OF GHANA bank line schooltime THE continue OF CLAIMS heed ON wages feel IN THE policy INDUSTRY THE CASE OF pose redress troupe LIMITED BY KOFI KYEREH-DARKWAH A disquisition PRESENTED TO THE UNIVERSITY OF GHANA BUSINESS schooltime IN PARTIAL close OF THE REQUIREMENT OF EXECUTIVE beat the hang IN BUSINESS ADMINSTRATION (EMBA) DEGREE MARCH 2009 SUPERVISOR TABLE OF CONTENT Declaration Certification Acknowledgment Dedication Acronyms Abstract CHAPTER one and only(a): INTRODUCTION 1.0 basis OF THE STUDY 1.1 GHANAS indemnity INDUSTRY: AN OVERVIEW 1.2 CLAIMS MANAGEMENT IN GHANA 1.3 STATEMENT OF THE PROBLEM 1.4 investigate OBJECTIVES 1.5 SIGNIFICANCE OF THE STUDY 1.6 METHODOLOGY OF THE STUDY 1.7 oscilloscope AND limit OF THE STUDY 1.8 ORGANISATION OF THE STUDY 1.9 definition OF TERMS CHAPTER TWO: LITERATURE REVIEW 2.0 INTRODUCTION 2.1 WHAT IS servicing? 2.2 strategical utility DIMENSIONS 2.3 THE receipts ENCOUNTER 2.4 SERVICE QUALITY 2.4.1 QUALITY DEFINED 2.4.2 THE DIMENSIONS OF QUALITY 2.4.3 SERVICE QUALITY MEASUREMENTS-THE SERVQUAL SCALE 2.4.4 COST OF ridiculous SERVICE QUALITY2 2.5 sic number with BACKGROUND 2.5.1 COMPANY VISION AND MISSION 2.5.

2 go PROVIDED BY SIC INSURANCE COMPANY LIMITED 2.5.3 PERFORMANCE OF SIC 2.5.4 SIC CURRENT MARKETING piazza ANALYSIS 2.5.5 SIC MAKETING STATEGY 2.5.6 CHALLENGES FACING SIC 2.57 PROSPECTS OF SIC CHAPTER terzetto: METHODOLOGY 3.0 SAMPLE AND SELECTION 3.1 SOURCE OF DATA 3.1.1 primary(a) DATA 3.1.2 substitute(prenominal) DATA 3.2 PROCEDURE FOR DATA COLLECTION 3.2.1 in the flesh(predicate) INTERVIEW 3.2.2 FOCUS GROUP DISCUSSIONS 3.2.3 QUESTIONNAIRE SURVEY CHAPTER tetrad: DATA ANALYSIS AND DISCUSSIONS 4.0 demographic ASSESSMENT OF PARTICIPANT 4.1 EDUCATION LEVEL...If you encounter to get a sound essay, order it on our website: Orderessay

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