Customer Satisfaction In Public

Title

CUSTOMER SATISFACTION IN PUBLIC BUS TRANSPORT
- A study of travelers perception in Ind one(a)sia -

Supervisor: Margareta Friman

Thesis by: Oktiani Astuti Budiono

MASTER THESIS Service Science Program Karlstad University climb up 2009
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Word of Gratitude
As a Master curriculum student in service science, Karlstad University, I have matt-up privileged and grateful. I would like to therefore take this prospect to express my gratitude to many people who have contributed to the completion of this contain thesis. First of solely I would like to express my deepest gratitude to my principal(prenominal) supervisor, professor Margareta Friman (SAMOT). Margaret is non only a dedicated research worker and source of inspiration she is overly a great supervisor that urinates me finish this master thesis due to limited time. convey you for supporting and valuable insight. I also thanks to Professor Munawar for bad some positive feedback in order to make better my thesis. I would like to thanks to Lars Haglund for his support and kindness to me and in all Indonesian group in order to success in completing the program on time. Thank you for everything you have taught me for qualification the research paper. I could never have managed that on my own.



I also would like to express my appreciation to Prof Siti Malkamah and all UGM staff for their hard work in order to make me could experience higher education in Karlstad University. I would also express deep gratitude to my former boss in ministry of transportation, Wahyu Satrio Utomo for giving me an opportunity to take the scholarship and trust me from day one I joint in the ministry five years ago. Wahyu is not only a great boss that trust and make me to do better and never lose faith to salmagundi the organization, he is also being a great congressman and inspired me in many ways. I feel easy and honor to have opportunity to work with him. My education has been funded by Ministry of transportation. I am most grateful to this organization for...If you unavoidableness to get a full essay, order it on our website: Orderessay



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