Customer Service

Jenny Fultz OFAD 13000A 20101 Interpersonal Communication June 17, 2010 I believe that the message, encoding, decoding, feedback, and noise argon the most important elements in a customer emolument environment. I work in a customer returns environment and I deal with this everyday. Customers come into Wendys or the drive thru and they may have a complaint, or their localise was not complete. If they have a complaint, I listen to what he or she is verbalise me. If the customer sine qua nons a refund, I pass on get the manager. If it is just something missing from the order, I get any(prenominal) is needed to satisfy that customer. The message is a communication delivered by dint of speech or signals, or in writing (Lucas, 2009, p.63). An exercising of a message would be a customer propounding me that they have a problem and my response on how to work the problem. . Every once in a while we resulting have a customer who doesnt speak ripe English. I do my best to communicate with that customer, even though it can be difficult. I am sure that I would get frustrated if someone couldnt understand me, too. I try to be as patient as accomplishable with the customers we get that dont speak good English.

convert is the stage in the interpersonal communication process in which the sender decides what message will be sent and how it will be transmitted along with considerations about the recipient (Lucas,2009, p. 63). An example of encoding in my place of business would be a customer comes into the restaurant and place their order. After that customer receives their food, they tell me that there is a hair in their sandwich. The encoding in this situation would be me apologizing to the customer and finding a outcome to the problem. The solution would be either to have a new-fangled sandwich made, or if the customer asks, to give them a refund. decryption is the stage in the interpersonal communication process in which messages received are analyzed by a receiver in an effort to determine the senders intent... If you want to get a full essay, order it on our website: Orderessay

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